Customer Service Policy

This Customer Service Policy outlines the standardized service rules, logistics arrangements, after-sales protection and transaction specifications applicable to all orders placed on our official website. All service standards are unified for global customers, aiming to provide fair, transparent, efficient and reliable shopping services for every user worldwide. By browsing and purchasing products on our platform, customers agree to abide by the service policies stipulated below.

Order Processing Rule

We adhere to efficient and standardized order processing procedures for all global orders. After customers successfully complete payment, our team will verify and confirm the order information in a timely manner. All valid orders will be arranged for shipment within 1 to 3 days. We strictly follow the order processing sequence to ensure every order is handled fairly and efficiently, and we will fully check product packaging and order information before shipment to avoid errors and missing items.

Global Logistics & Delivery Service

We adopt a unified global logistics standard for all products, with consistent delivery rules applicable to both domestic and international orders. Relying on a mature global logistics network, we ensure stable and predictable transportation efficiency. The standard delivery period for all orders is 6 to 12 days. To meet the diverse needs of different customers, we also provide expedited delivery services for urgent orders, allowing users to choose suitable logistics solutions according to their personal requirements.
Our website offers a permanent free shipping service for all commodities. There are no hidden shipping fees or additional regional surcharges for any orders. All logistics services are standardized and unified globally, ensuring every customer can enjoy cost-effective and worry-free delivery services.

Unified Transaction Standard

To unify the global shopping settlement standard and eliminate regional price differences, all transactions on our official website are settled in USD uniformly. All product prices are displayed transparently and clearly, with no hidden handling fees, service fees or additional charges during the whole transaction process. Customers can check the final settlement amount before payment to ensure the openness and accuracy of every transaction.

Return & Refund Service Guarantee

We provide a comprehensive after-sales return and refund protection mechanism to fully protect customers’ legitimate shopping rights and interests. We support a 60-day return policy for all eligible products. Customers who need to return goods shall comply with our return specifications, ensure the products are intact, unused and in original condition, and complete the return application process within the valid return period.
After we receive and verify the returned products and confirm that they meet the return requirements, we will initiate the refund process immediately. The entire refund processing cycle is 5 to 10 working days. The refund will be returned to the customer’s original payment account. We adhere to fair and efficient after-sales processing standards to ensure every valid return and refund request is properly handled.

Customer Consultation & Communication

We attach great importance to customer shopping experience and feedback, and have a professional customer service team to provide all-round service support. For any order consultation, product inquiry, logistics problem feedback, after-sales service application and other related questions, customers can contact us through the Contact Us page on the official website. All official contact channels and email addresses are displayed on the Contact Us page.
Our customer service team will respond to customer messages in a timely manner, patiently answer various questions, and provide professional and targeted solutions to ensure every customer’s problem can be effectively solved.

Service Optimization Commitment

We always take customer satisfaction as the core of service operation. We will continuously optimize order processing procedures, upgrade global logistics systems, improve after-sales service efficiency, and adjust service details according to customer feedback. We always maintain transparent, standardized and humanized service rules, and strive to create a safe, comfortable and trustworthy online shopping environment for global customers.

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